The applicant confirms that he or she has read and understood the description of the property being booked, as found on the owner/agent current web-page. (subject to any amendments on the accompanying supplement), brochure supplement or website (hereinafter called the property details). The applicant is responsible for the property and ensuring that all members of the party observe these booking conditions. The applicant must be over eighteen years old.

Bookings to single sex parties in excess of two or groups of single people where the majority of the party are under the age of 25 (in both cases whether for all or part of the period booked) will only be accepted if specifically agreed and if so special conditions might apply. The owner/agent also reserve the right to apply such special conditions to other applicants if they consider this to be appropriate. Such special conditions may include the requirement for references or for the payment of a special bond of an amount to be agreed. This bond would be held in the owner/agent's bank account until after the booking has taken place. The terms for its return and any deductions to be made from it would be the same as those specified in clause 13 below.

Lettings generally run from 14.00 p.m. on the day of arrival to 10.30 a.m. on the day of departure unless specified to the contrary in the property details. Changeover days are as specified on the property details or the guide to prices and availability, unless otherwise agreed and noted on the applicants booking form.

The full rent is due with bookings made less than 4 weeks in advance. A minimum deposit of £50.00 of the rent must be included with bookings made more than 8 weeks in advance and the balance must reach the owner/agents at least 4 weeks before commencement of the tenancy (reminders are not sent and non payment may be considered as a cancellation).

6. Payments from UK

Payments are to be made by cheque or bank transfer to the owner/agent (details will be supplied at the time of making a booking).

All cancellations must be in writing. Where the applicant cancels the booking for any reason he/she will remain liable for the full amount of the rent. If, however, the owner/agent are successful in re-letting the period or part thereof they shall return the rent paid for the period which has been re-let, less the following deductions: any reduction in the re-letting rent which the agent has had to make in order to re-let the property; £15.00 owner/agent cancellation fee; any expenses incurred by the agent for additional administration or advertising.

A property information folder is provided for tenants convenience with important information about the property and local services. If this is missing tenants must advise the owner/agent immediately. This may include some specific owners’ conditions with which the tenants should comply.

If an applicant wishes to change their booking to another property this will be treated as a cancellation (see above) and a new booking. Applicants wishing to change dates on the same property may do so provided the property is available and the owner/agent is in agreement. In either event a £15.00 re-booking fee is payable.

10. Non availability of property

If for any reason beyond the owners’ control the property is not available for all or part of the period booked (e.g. fire damage) or the property has become unsuitable for holiday letting, the owner/agent will make every reasonable effort to arrange for alternative accommodation. If this is not possible or acceptable to the applicant then the owner/agent will refund of all rents paid in respect of the period of unavailability.

The owner/agent on their behalf reserve the right to terminate the tenancy if there shall be a breach of any of these conditions (this is without prejudice to any of the other rights and remedies available to the owner).

Any problems or deficiencies with the accommodation or contents should be reported to the owner or owner's representative immediately or at least within 24 hours. Any complaints about the accommodation or failure on the part of the owner/owner's representative to rectify problems, must be reported to the agents within 24 hours. On no account will complaints be accepted or correspondence entered into where complaints are made after the end of the tenancy.

The tenants agree:
a. To pay the cost of all damage caused by the tenant or tenant's party to the structure, grounds, fittings or contents {fair wear and tear excluded}. This is irrespective of whether any security bond paid is sufficient to cover this. This includes repairs, replacements and the cost of extra or special cleaning (e.g. stained carpet)All minor damage such as breakage of glasses etc. should be rectified before leaving or if impossible should be paid for when the keys are returned.
b. Where electricity is not included in the rent or is not paid by a slot meter (in both cases see property details), to pay for electricity at cost price. The meter will be read before arrival and the tenant will be asked for payment on departure.
c. To pay for any additional services which might be specified in property details (e.g. phone calls)
d. To take good care of the property during occupation and to leave it in clean and tidy condition at the end of the holiday.
e. Not to share the property with anyone who is not a member of the party and not to exceed the total number of people specified on the property details unless agreed in writing.
f. Not to assign, sublet or part with possession of the tenancy without the agents' approval and agreement in writing.
g. To allow the owner or agent reasonable access for the purposes of inspection or repair.
h. Not to cause annoyance or nuisance to occupants of adjoining properties.
i. To comply with the security and safety precautions and rubbish disposal instructions in the property information folder (see above).
j. To leave on time. The tenant will be liable for any extra costs incurred for staying beyond the departure time.

If items are left behind the tenant should let the agents or owner know as soon as possible so that these can be searched for and returned if found. Reimbursement for postage, packing and any other expenses as well as an administrative charge will normally be required in advance. Items which are not claimed or where postage, packing etc is unpaid will only be kept for a short period before being disposed of.

The agents strongly recommend that tenants obtain their own comprehensive insurance cover for their holiday to cover such risks as cancellation, accident or breakdown. If the tenant has to cancel their holiday they must advise the owner/agent whether or not they have cancellation insurance. Please note that in general most holiday homes only have standard building and contents insurance which does not include accidental damage cover.

The tenant will have the right to occupy the property for a holiday within the meaning of Housing Act 1988 (Schedule 1, paragraph 9). In all disputes and interpretation of this contract English law and jurisdiction will apply.

A2Z Holidays are not liable for any act, neglect or omission on the part of the owner, the owner's representative or any other person not directly in the agents employ.